Support
Frequently Asked Questions
Everything you need to know about working with Lumerse Studio, from project kickoff to final delivery.
01
Process & Getting Started
How does a typical project work?
It depends on what you need. We can handle the full pipeline (modeling, visualization, and final delivery) or step in at any specific point in your project. Need a 3D model built from plans? Just renderings from an existing model? A virtual tour of a finished space? We scope to what's useful. At agreed milestones, review the work with us in live sessions and give feedback. We confirm the platform, supported devices, and scope of real-time changes with your team. Architectural projects typically take 2–4 weeks. Production schedules are scoped to your shoot dates.
What do you need from me to get started?
Share whatever you have: floor plans, elevations, CAD files, 3D models, material selections, or mood boards. For film and TV, include the location or set, access, shoot dates, and what each department needs. We work from all standard architectural file formats. The more detail you share upfront, the faster we can get to work. If you don't have design files and need an existing space modeled, we handle the on-site capture and build the 3D model from scratch. Reach out through our contact page and we'll follow up within 24 hours.
How many revisions are included?
Revision rounds are defined in your proposal or project agreement. Where included, feedback can be shared asynchronously or in a live review on the agreed desktop, phone, or headset platform. We refine the deliverables within that scope; additional rounds, new capture work, and scope changes are quoted separately.
How can I ask about the internship program?
The program connects classroom learning with hands-on studio practice in visualization and spatial capture. Located close to UNM and CNM, Lumerse is part of Albuquerque’s community of students, artists, designers, and filmmakers.
Tell us what you would like to learn, your timing, and any academic requirements you would like to discuss. Learn about the program or ask about the program.
02
What We Produce
What types of visualizations do you create?
Photorealistic renderings, architectural animations, pre-visualization, virtual production environments, 360° panoramas, interactive virtual tours, VR/AR experiences, marketing floor plans, and full site documentation. Whether you need a single hero image for a listing or a VR walkthrough for a client presentation, we build it to the level your project demands.
What file formats do you deliver?
Deliverables depend on the project type. Common formats include:
- Renderings: High-resolution JPEG and PNG (up to 4K; 360° panoramas up to 8K)
- Animations: MP4, MOV
- Virtual Tours: Hosted HTML5 web tours with a shareable link
- Panoramas: Equirectangular JPEG (360°)
- Floor Plans: PDF and high-resolution image exports
- 3D Models: .3dm, .fbx, .obj, .usdz, and other standard formats
Can I view the results in VR?
Yes. Desktop and mobile browsers are the starting point for our virtual tours. Headset support and VR/AR review sessions depend on the experience and project scope. We agree on the devices, review setup, and required testing with your team before delivery.
What is a virtual tour?
An interactive, browser-based experience that lets viewers navigate through a space using 360-degree panoramic images. Click hotspots to move between rooms, zoom into details, and explore at your own pace. Tours can be embedded on your website, shared via link, or viewed in VR. No app download required.
Can you scan an existing property?
Yes. We scan existing buildings, interiors, and sites on location. Capture time depends on the area, access, and detail required; larger locations and sets may need multiple days. The scan is delivered as a photorealistic 3D walkthrough you can share with a link, plus point clouds and standard-format exports. If you need drawings, we process the same capture into as-built plans and elevations. See our Spatial Capture page for services and pricing.
What is Gaussian-splat capture?
A 3D scanning method that records a space's color and geometry together, so the result looks like photography from every angle instead of a flat-shaded model. Explore the scan in a web browser; navigation and headset support depend on the chosen experience. It's the step beyond 360° photos and point clouds: capture can provide a walkthrough, spatial data, and a visual record, with formats and measurement tolerances agreed for the project. We use it for Spatial Capture projects: film and TV locations, real estate, renovation planning, and preservation.
Can you document construction progress?
Yes. We scan projects on a milestone or recurring schedule as construction progresses, producing a dated 3D record of work in place. Progress scans support comparison with the design model and remote review. We agree on coverage and tolerances for the areas captured; any final as-built documentation is scoped and reviewed for its intended use. If we visualized your project during design, the same team documents it through construction. See Spatial Capture for details.
How do Build and Capture support film and TV production?
Capture records locations and sets for remote scouting, department review, and visual reference. Build prepares modeled or captured environments for camera moves, blocking, lighting studies, and virtual production workflows. Share your shoot dates, target software, and required files so we can agree on coverage and the handoff. Editable geometry, relighting, and stage testing are scoped around your production. Explore Build, Capture, or The Lot location capture.
Can a capture go into our production pipeline?
We scope the handoff around your team’s use. A browser walkthrough supports visual review; point clouds, editable geometry, relighting, and real-time environments have different preparation needs.
Share your target software, units and scale requirements, areas to capture, required files, and delivery date. We agree on exports and any Build preparation before work begins. Stage testing is part of a separately agreed scope. Discuss your production.
03
Pricing & Packages
How is pricing structured?
For architectural visualization and property capture, we offer four Build package tiers (Express, Standard, Plus, and Premium) scaled by deliverable type and project scope, and four Capture classes scaled by property type and size. Package rates apply when you're ordering multiple deliverables from the same project. See our pricing page for full pricing and the Scope Builder. Film and TV work is quoted by project, based on capture days, scene preparation, and deliverables.
How long does a project take?
Architectural projects typically take 2 to 4 weeks from kickoff to final delivery. Film and TV timelines are agreed around your production schedule, site access, and deliverables. Simple rendering packages can turn around faster; larger VR projects or animations may take longer. Rush delivery is available for time-sensitive projects. Let us know your deadline and we'll accommodate where possible.
Do you offer pricing for cultural or nonprofit projects?
Yes. We offer adjusted pricing for cultural institutions, nonprofits, and preservation projects. Lumerse Studio is committed to making visualization accessible for projects that preserve cultural heritage, public art, and historically significant spaces. Contact us to discuss your project and we'll work with your budget.
04
How We Work
Do you build the 3D models or just the visuals?
Both. We build the 3D model and produce all the visuals from it: renderings, animations, virtual tours, the full scope. If you already have a 3D model, we can work from that too. If you're starting from floor plans, CAD files, or even just reference images, we model the space from scratch.
What file formats can you work from?
All standard architectural formats: .3dm, .skp, .rvt, .dwg, .ifc, .fbx, .obj, and more. If you can export it, we can work with it. For existing spaces without design files, we capture on-site using LiDAR and photogrammetry and build the model from that data.
Do you provide floor plans?
Yes. We produce marketing-ready floor plans as part of our visualization packages. They're generated from the 3D model and exported as clean, presentation-ready graphics. Delivered as standalone PDFs or integrated into your rendering package.
05
Service Area
Where are you located?
Lumerse Studio is based in Albuquerque and Santa Fe, New Mexico. Our primary service area covers all of New Mexico, with regional coverage extending to Arizona, Colorado, and West Texas. For projects outside the Southwest, travel arrangements can be made. Contact us to discuss logistics.
Can you work with remote clients?
Absolutely. Most of our visualization work is done remotely. You send design files, we build and deliver. On-site capture is only needed when the project involves an existing physical space. All review and approval is handled digitally.
Still Have Questions?
We're happy to walk you through our process, discuss your project, or provide a custom quote. Get in touch anytime.
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